Bookings
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Bookings at The Meadow are strictly arranged and paid for online. There is no admittance to The Meadow without a booking.
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Customers are required to enter and exit The Meadow premises within their booked time slot. This includes packing up and driving out the main gate. This is to avoid any unwanted greetings with other dogs.
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If customers arrive late for a booking they must still leave within their time slot.
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We kindly ask customers to leave the car park promptly at the end of their session to ensure it gives time for customers to enter and exit safely.
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When booking online, customers will receive instructions on how to enter/exit and an access code - Please check the code before each visit as this is changed very regularly. It is the customers responsibility to check they have received their confirmation email prior to arriving at The Meadow. It is also the customers responsibility to ensure they know the current gate code for their booking. Customers must not share the gate code with anyone or leave the gate unlocked, if we find this has been done, the customer will be banned from The Meadow.
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It is a condition of hire that all customers clean up after their dog. Please use the shovels and bins provided. These bins are composting bins so please don't put anything other than your dog's mess and the wood shavings in there. Instructions are on the bins.
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Please leave The Meadow as you found it and return any toys to the honesty toy box. Please no squeaky toys as they disturb the horses.
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Card payments will be taken at the time of booking to secure your slot.
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The Meadow has no flood lighting, please do not book for a time when it is dark.
XL Bully's
We understand how difficult it is for owners of XL Bully's so we are doing everything we can to make it possible for owners to give these gorgeous dogs the freedom they desperately need. Please respect and follow the points below:
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Register your XL Bully with us - Please email us the following to info@suffolkmeadows.co.uk​
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Dog owners full name​
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Dog owners phone number
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Dog owners email address
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Dog name
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Dog age (Year of birth)
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Please attach exemption certificate
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Do you have liability insurance for this dog?
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Please only go ahead with this booking if you agree to abide by current UK Laws regarding XL Bully dogs
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Please understand that this session must not be shared with dogs from a different household
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Do you agree that you will have 1 adult to every 1 XL Bully Type dog you bring?
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These details will be kept on file, so you only have to do this once for that dog. Please do tick the box to say you have read the T&C's and registered the XL Bully for future bookings.
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There is a 10 minute buffer with XL Bully bookings rather than 5minute, please abide by this - To avoid any accidental overlap
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Dogs must be muzzled and on a lead in the car park
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When you enter the car park and field, please make sure you lock the gates behind you. The code for the gate will come via email the day before your booking.
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Once locked in, you can un-muzzle your dog and let them run free.
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Please make sure you re-muzzle and leash your dog before you take them back to the car park and your car.
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Please do not abuse our willingness to support XL Bully owners at this difficult time, please do not ‘meet up’ with others at the field. If you break the law, we will not be able to allow you to book again and you will jeopardise the future for all XL Bullies in our fields.
Cancellations
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A full refund will only be provided if the cancellation is made more than 48 hours before the booking time. This is to ensure The Meadow has the opportunity to refill that slot.
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The Meadow has the right to cancel your booking, although every effort will be made not to do this. This would only be due to circumstances that are deemed unsafe for your booking to go ahead, and a full refund or alternative slot will of course be offered.
Safety
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The Meadow accepts no responsibility for any injury or death caused to a customer or damage to their property. Customers use The Meadow and the car park at their own risk.
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The Meadow accepts no responsibility for any death or injury caused to a dog or resulting vet bills.
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If customers are professionals using The Meadow to hold classes or provide a service, we must have a copy of your business insurance. Please contact us with a copy.
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Customers arriving early for their slot must wait in their car outside the gates. Under no circumstances should customers enter the carpark until the previous customer has exited.
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Never enter The Meadow if it is in use, please contact The Meadow team immediately if you experience someone staying past their booked time slow or entering the field early.
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Always shut the gate on your departure, even if the next customer is waiting, this ensures that all clients have booked. If you are concerned about somebody entering without a booking, please leave in your car safely and call us when safe to do so, we will sort it.
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Please contact The Meadow team if you are aware of any missing or faulty equipment.
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Strictly no smoking, open flames or BBQ's to be used in The Meadow or car park.
Security
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The team at The Meadow will do their upmost to ensure that the field is secure, with regular checks. However, it is possible that the fencing may become compromised by wildlife and determined dogs trying to escape. If you enter the field and find that the field is not secure, please contact the team immediately.
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The Meadow accepts no responsibility for escaped dogs.
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Our fencing is built to keep your dogs safe, please do not allow them to jump up at the fence and gate or dig the ground wherever possible. Please try and refill any holes you find.
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The Meadow is part of a working farm where large machinery could be near and horses are visible from within the meadow and car park. As tempting as it might be, please stay away from them.
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The Meadow is a rural site, although as many precautions as possible have been taken, by it's very nature, there will be certain hazards, for example (but not limited to) uneven ground, slippery conditions and wild animal burrows. Please take care and inform The Meadow if there is anything of concern.
Equipment
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All play features are intended for canine use only.
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All equipment belongs to The Meadow and must not be removed.
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Please do not attempt to move any equipment or feature, other than toys from the toy box. Please return toys to the box - These are not to be taken home.
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Customers agree that the business owner maintains full control and possession of The Meadow and any equipment supplied at all times. The hire of The Meadow does not constitute any rights over the land.
Canine Wellness & Behaviour
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Dogs should never be left unattended in The Meadow.
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We request that you kindly respect the surroundings and keep noise to a minimum.
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It is a condition of your booking that all dogs must be up to date with their vaccinations and worm treatment.
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The Meadow has the right to ask you for supporting evidence to satisfy these medical requirements and decline entry if evidence cannot be provided.
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It is a condition that you must not bring your dog to The Meadow if it has any illnesses such as kennel cough or sickness and diarrhoea.
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The Meadow reserves the right to cease any hire agreements with immediate effect should they deem any dog to be unsuitable due to their behaviour or health condition.
Children
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The Meadow welcomes children and families. Children must be accompanied at all times.
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Please do not allow children to climb on the seating, fencing, gate or equipment.
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The Meadow accepts no responsibility for any death or injury caused to a customer/child or damage to their property.